Privacy Policy

 

Effective Date: September 16, 2026

 

Windward Sailing Charters (“Windward Sailing Charters,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

 

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a reservation, communicate with us, or otherwise interact with Windward Sailing Charters.

 

1. Information We Collect

We may collect personal information that you provide directly to us when you:

 

• Make a sailing charter reservation

• Submit a contact or inquiry form

• Request information about our services

• Communicate with us by email, telephone, or through our website

• Sign up to receive marketing communications

• Provide feedback, a review, photograph, or testimonial

 

Depending on how you interact with us, information we may collect includes:

 

• Name

• Email address

• Telephone number

• Billing or other contact information

• Reservation date and time

• Number of guests

• Special requests or other information you voluntarily provide

• Communications between you and Windward Sailing Charters

 

We may also automatically collect certain technical information when you visit our website, including information about your device, browser, IP address, operating system, pages visited, referring website, and interactions with our website.

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2. How We Use Your Information

We may use personal information to:

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• Process and manage sailing charter reservations

• Communicate with you regarding your reservation

• Respond to questions and customer service requests

• Process payments

• Send reservation confirmations, reminders, and updates

• Provide information about our services

• Send promotional and marketing communications where permitted by law

• Improve our website and services

• Understand website traffic and customer interactions

• Prevent fraud, unauthorized activity, or misuse of our services

• Maintain business and financial records

• Comply with applicable laws and legal obligations

 

We do not sell your personal information.

 

3. Wix

Our website, online booking functionality, and email marketing services are provided through Wix.

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When you visit our website, submit information through our website, make a reservation, or interact with certain website features, Wix may collect and process information on our behalf.

 

Information collected through Wix may include contact information, reservation information, website usage information, device information, and other information necessary to provide the services.

 

Wix may also use cookies and similar technologies to operate the website, provide functionality, maintain security, and support analytics and marketing.

Wix's collection and processing of information is also governed by its own privacy policies and terms.

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4. Square Payment Processing

Payments for our services may be processed through Square.

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When you make a payment, Square may collect and process payment information and other information necessary to complete the transaction, prevent fraud, and comply with applicable financial and legal requirements.

 

Windward Sailing Charters does not intentionally collect or store complete credit card numbers through our website.

 

Your payment information may be subject to Square's privacy policy and terms in addition to this Privacy Policy.

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5. Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, and similar technologies. These technologies may be used to:

 

• Operate and secure our website

• Remember preferences and settings

• Understand how visitors use our website

• Analyze website performance

• Measure marketing and advertising effectiveness

• Improve the customer experience

 

Some cookies may be placed by third-party service providers, including Wix and other services integrated with our website.

 

You can generally control cookies through your web browser settings. If you disable certain cookies, some website features may not function properly.

 

6. Analytics and Marketing

We may use analytics and marketing technologies to understand how visitors interact with our website and to evaluate the effectiveness of our marketing efforts.

 

These technologies may collect information such as IP address, device information, browser type, pages visited, approximate location derived from technical information, and interactions with our website.

 

Where applicable, third-party providers may use cookies or similar technologies for analytics, measurement, or marketing purposes.

 

7. Email & SMS Text Marketing

If you provide your email address and phone number, we may use it to communicate with you regarding your reservation, respond to inquiries, and provide service-related information.

 

With your permission, or where otherwise permitted by applicable law, we may also send promotional emails and SMS texts about Windward Sailing Charters, including information about sailing experiences, special offers, seasonal promotions, and other services.

 

Our email marketing is managed through Wix. Our SMS marketing is managed through Brevo.

 

You may unsubscribe from promotional emails or text messaging at any time by using the unsubscribe mechanism included in our marketing emails and text messages.

 

Even if you unsubscribe from promotional communications, we may continue to send transactional or service-related communications necessary to administer an existing reservation or respond to a request.

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All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

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8. How We Share Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business and provide our services. These may include:

 

• Wix, for website hosting, reservations, communications, and email marketing

• Square, for payment processing

• Technology and website service providers

• Analytics and marketing service providers

• Government authorities or law enforcement when required or permitted by law

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These service providers may process personal information on our behalf or as necessary to provide their services.

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We do not sell or rent your personal information.

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9. Information Obtained Through Bookings

When you make a reservation through our website, we may collect information necessary to fulfill your charter, including your name, contact information, reservation details, number of guests, and any special requests you voluntarily provide.

 

We may use this information to contact you regarding weather conditions, scheduling, meeting instructions, changes to your reservation, safety information, or other matters related to your charter.

 

10. Reviews, Photos, and Testimonials

If you voluntarily provide a review, testimonial, photograph, or other content to Windward Sailing Charters, we may use that content for promotional purposes where you have given us permission or where otherwise permitted by law.

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If you provide a photograph or testimonial specifically for promotional use, it may appear on our website, social media accounts, advertising, or other marketing materials.

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11. Third-Party Websites

Our website may contain links to third-party websites or services, including social media platforms, tourism websites, booking services, or other websites.

 

We are not responsible for the privacy practices, security, or content of third-party websites.

 

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

 

12. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

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However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.

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13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

 

• Fulfill reservations

• Communicate with customers

• Maintain business and financial records

• Resolve disputes

• Enforce agreements

• Comply with legal, tax, accounting, insurance, and other obligations

 

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

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14. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

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These rights may include the right to:

 

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Opt out of certain marketing communications

• Request information about how your personal information is collected and used

 

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

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15. New York and Other State Privacy Laws

Windward Sailing Charters is based in New York and seeks to comply with applicable privacy laws.

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Privacy rights and legal requirements may differ depending on where you live and whether particular privacy laws apply to our business.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

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When we make changes, we will update the Effective Date at the top of this policy.

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We encourage you to periodically review this page for the most current information about our privacy practices.

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17. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

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Windward Sailing Charters
Email: windwardsailingcharters@gmail.com
Website: www.windwardcharters.com 

Phone: 516.628.7156